[OpenSIPS-Users] Call Center error

[Prathibha B]

or freeswitch as the media server.

On Fri, 19 Apr 2024 at 14:45, Prathibha B <prathibhab.tvm at gmail.com> wrote:

> Can someone in this group help me with setting up a call center using
> opensips as the proxy server and asterisk as media server?
>
> On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
>> I am getting the error "Cannot handle call"
>>
>> On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>>> I changed the message_queue uri in cc_flows table to sip:112 at bp.erss.in.
>>> Now getting the following errors in syslog:
>>>
>>>  ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>>> change URI Contact
>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>>> change URI Contact
>>> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 was
>>> sent out
>>> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm
>>> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408,
>>> [B2B.394.162.1712831164.913185781]
>>>
>>> On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab.tvm at gmail.com>
>>> wrote:
>>>
>>>> when I run  opensips-cli -x mi cc_list_agents
>>>> {
>>>>     "Agents": [
>>>>         {
>>>>             "id": "101002",
>>>>             "Ref": 0,
>>>>             "Loged in": "NO"
>>>>         },
>>>>         {
>>>>             "id": "101001",
>>>>             "Ref": 0,
>>>>             "Loged in": "NO"
>>>>         }
>>>>     ]
>>>> }
>>>>
>>>> I've logged in 101001 and 101002 in the browser. But the Loged in
>>>> status is No for both users.
>>>>
>>>> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>>> Cahnged it to $tU, Still getting error.
>>>>>
>>>>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr>
>>>>> wrote:
>>>>>
>>>>>> Hi,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Something wrong about that part for me : ($(tU) == "112")
>>>>>>
>>>>>> Should be : ($tU == "112")
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> *De : *Users <users-bounces at lists.opensips.org> au nom de Prathibha
>>>>>> B <prathibhab.tvm at gmail.com>
>>>>>> *Répondre à : *OpenSIPS users mailling list <users at lists.opensips.org
>>>>>> >
>>>>>> *Date : *jeudi 11 avril 2024 à 11:03
>>>>>> *À : *OpenSIPS users mailling list <users at lists.opensips.org>
>>>>>> *Objet : *Re: [OpenSIPS-Users] Call Center error
>>>>>>
>>>>>>
>>>>>>
>>>>>> bp.erss.in - asterisk
>>>>>>
>>>>>> bp.erss.in:1443 - opensips
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> *I've created the entries in cc_agents and cc_flows table.*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *cc_agents table*
>>>>>>
>>>>>>
>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>> | id | agentid | location                   | logstate |
>>>>>> msrp_location | msrp_max_sessions | skills  | wrapup_end_time | wrapup_time
>>>>>> |
>>>>>>
>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>> |  8 | 101001  | sip:101001 at bp.erss.in:1443 |        0 | NULL
>>>>>>    |                 4 | support |               0 |           0 |
>>>>>> |  9 | 101002  | sip:101002 at bp.erss.in:1443 |        0 | NULL
>>>>>>    |                 4 | support |               0 |           0 |
>>>>>>
>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>>
>>>>>>
>>>>>>
>>>>>> *cc_flows table*
>>>>>>
>>>>>>
>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>> | id | flowid  | priority | skill   | prependcid | max_wrapup_time |
>>>>>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
>>>>>> dissuading_qsize_th | message_welcome | message_queue  | message_dissuading
>>>>>> | message_flow_id |
>>>>>>
>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>> |  1 | support |      256 | support | NULL       |               0 |
>>>>>>                 0 |                    0 |                 0 |
>>>>>>       0 |                 | 112 at bp.erss.in | NULL               |
>>>>>> NULL            |
>>>>>>
>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> Getting the following error in call center module
>>>>>>
>>>>>>
>>>>>>
>>>>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty
>>>>>> ID received)
>>>>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>>>>>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>>>>>
>>>>>>
>>>>>>
>>>>>> Call center code in opensips.cfg:
>>>>>>
>>>>>>
>>>>>>
>>>>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>>>>>>         if (!cc_handle_call("support")) {
>>>>>>                 send_reply(403,"Cannot handle call");
>>>>>>                 exit;
>>>>>>         }
>>>>>>
>>>>>> }
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> B.Prathibha
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> B.Prathibha
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> B.Prathibha
>>>>>>
>>>>>> _______________________________________________ Users mailing list
>>>>>> Users at lists.opensips.org
>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>>> _______________________________________________
>>>>>> Users mailing list
>>>>>> Users at lists.opensips.org
>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Regards,
>>>>> B.Prathibha
>>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>> B.Prathibha
>>>>
>>>
>>>
>>> --
>>> Regards,
>>> B.Prathibha
>>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>
>
> --
> Regards,
> B.Prathibha
>


-- 
Regards,
B.Prathibha
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