[OpenSIPS-Users] Call Center error

[Prathibha B]

Errors in syslog:

 ERROR:core:parse_uri: bad uri, state 0 parsed: <112@> (4) /
<112 at bp.erss.in;cc_pos=0>
(23)
 ERROR:tm:uri2proxy: bad_uri: 112 at bp.erss.in;cc_pos=0
ERROR:b2b_entities:_client_new: while sending request with t_request
ERROR:b2b_logic:b2b_process_scenario_init: failed to create new b2b client
instance
ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
received)
ERROR:call_center:w_handle_call: failed to set new destination for call
ERROR:tm:_reply_light: failed to generate 403 reply when a final 408 was
sent out
ERROR:signaling:sig_send_reply_mod: failed to send reply with tm module

On Thu, 11 Apr 2024 at 14:30, Prathibha B <prathibhab.tvm at gmail.com> wrote:

> bp.erss.in - asterisk
> bp.erss.in:1443 - opensips
>
> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
>> *I've created the entries in cc_agents and cc_flows table.*
>>
>> *cc_agents table*
>>
>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>> | id | agentid | location                   | logstate | msrp_location |
>> msrp_max_sessions | skills  | wrapup_end_time | wrapup_time |
>>
>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>> |  8 | 101001  | sip:101001 at bp.erss.in:1443 |        0 | NULL          |
>>                 4 | support |               0 |           0 |
>> |  9 | 101002  | sip:101002 at bp.erss.in:1443 |        0 | NULL          |
>>                 4 | support |               0 |           0 |
>>
>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>
>> *cc_flows table*
>>
>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>> | id | flowid  | priority | skill   | prependcid | max_wrapup_time |
>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
>> dissuading_qsize_th | message_welcome | message_queue  | message_dissuading
>> | message_flow_id |
>>
>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>> |  1 | support |      256 | support | NULL       |               0 |
>>             0 |                    0 |                 0 |
>>   0 |                 | 112 at bp.erss.in | NULL               | NULL
>>      |
>>
>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>
>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>>> Getting the following error in call center module
>>>
>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
>>> received)
>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>>
>>> Call center code in opensips.cfg:
>>>
>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>>>         if (!cc_handle_call("support")) {
>>>                 send_reply(403,"Cannot handle call");
>>>                 exit;
>>>         }
>>> }
>>>
>>> --
>>> Regards,
>>> B.Prathibha
>>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>
>
> --
> Regards,
> B.Prathibha
>


-- 
Regards,
B.Prathibha
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