[OpenSIPS-Users] Call Center error
Prathibha B
prathibhab.tvm at gmail.com
Thu Apr 11 09:00:15 UTC 2024
bp.erss.in - asterisk
bp.erss.in:1443 - opensips
On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com> wrote:
> *I've created the entries in cc_agents and cc_flows table.*
>
> *cc_agents table*
>
> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
> | id | agentid | location | logstate | msrp_location |
> msrp_max_sessions | skills | wrapup_end_time | wrapup_time |
>
> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
> | 8 | 101001 | sip:101001 at bp.erss.in:1443 | 0 | NULL |
> 4 | support | 0 | 0 |
> | 9 | 101002 | sip:101002 at bp.erss.in:1443 | 0 | NULL |
> 4 | support | 0 | 0 |
>
> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>
> *cc_flows table*
>
> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
> | id | flowid | priority | skill | prependcid | max_wrapup_time |
> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
> dissuading_qsize_th | message_welcome | message_queue | message_dissuading
> | message_flow_id |
>
> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
> | 1 | support | 256 | support | NULL | 0 |
> 0 | 0 | 0 |
> 0 | | 112 at bp.erss.in | NULL | NULL
> |
>
> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>
> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
>> Getting the following error in call center module
>>
>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
>> received)
>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>
>> Call center code in opensips.cfg:
>>
>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>> if (!cc_handle_call("support")) {
>> send_reply(403,"Cannot handle call");
>> exit;
>> }
>> }
>>
>> --
>> Regards,
>> B.Prathibha
>>
>
>
> --
> Regards,
> B.Prathibha
>
--
Regards,
B.Prathibha
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