[OpenSIPS-Users] call_center module issues

[Alexander Jankowsky]

Hello Mikhail,

 

The idea really was to understand what platform you were familiar with.

So as to better help you apply your knowledge to the Opensips platform.

There might have been someone with a very similar problem and experience.

 

My guess is that Call Center has been reasonably well developed and that being

from the contributions and input and experience of many people over many years.

It would necessarily have to be an evolved core that suited nearly all and everyone.

>From there you would need to configure and code to suit your exact requirements.

This makes good sense as no two users might ever have the same specific needs.

However the required core elements would be recurring, similar or the same.

 

Have you looked carefully and at the call center module documentation.

https://opensips.org/html/docs/modules/2.4.x/call_center.html

 

Alex

 

From: Users [mailto:users-bounces at lists.opensips.org] On Behalf Of Mikhail
Sent: Monday, 29 April 2019 1:15 AM
To: users at lists.opensips.org
Subject: Re: [OpenSIPS-Users] call_center module issues

 

Hi Alexander,

I 'm using centos 7 release 7.6.1810 (Core) and opensips 2.4.5 from repos.

At the moment we are using one of the proprietary call-center platforms. I think I should not publish it's name in this vein.

 

Laba Mikhail

 

28.04.2019 17:43, Alexander Jankowsky пишет:

Hello Mikhail,

What version of Opensips are you using.

What platform are migrating from.

Alex

 

From: Users [mailto:users-bounces at lists.opensips.org] On Behalf Of Mikhail
Sent: Sunday, 28 April 2019 9:04 PM
To: users at lists.opensips.org <mailto:users at lists.opensips.org> 
Subject: Re: [OpenSIPS-Users] call_center module issues

 

Hi Антон,

in my tests I have  working greeting and queue and I sill have issues I described before:

- when Invite is going to agent, caller hear silence, because opensips stops call to medial server. 

- can't place on Hold either agent or caller, opensips sends "400 Not Acceptable".

I guess this is a feature/bugs in call_center module.

My goal is to manage call_center with more then 1000 agents and migrate from our current platform, but this troubles stops moving.

It would be very cool if the developers or those who use the call_center module have commented on these problems.






Laba Mikhail

 

25.04.2019 16:12, Антон Ершов пишет:




hi, did you manage to launch the call center module?






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