[OpenSIPS-Users] call_center module issues

[Alexander Jankowsky]

Hello Mikhail,

 

Have you looked at or made any changes to scenario_callcenter.xml

Maybe you can copy and show us what, if anything you have changed there.

I am not familiar with call center but maybe someone will recognise something.

Also, are you in a closed test and experimental set up or on an open internet.

 

Alex

 

From: Users [mailto:users-bounces at lists.opensips.org] On Behalf Of David Villasmil
Sent: Sunday, 21 April 2019 2:18 AM
To: OpenSIPS users mailling list
Subject: Re: [OpenSIPS-Users] call_center module issues

 

You’re not pasting the config scenario

 

On Sat, 20 Apr 2019 at 16:30, Mikhail <forfx at yandex.ru <mailto:forfx at yandex.ru> > wrote:

Hi Alex,

my config file is here: http://video2dv.com/download/opensips.cfg

Mikhail Laba



20.04.2019 15:30, Alexander Jankowsky пишет:
> Hello Mikhail,
>
> Can you copy and show us your opensips config file.
> Maybe it is something simple and very basic that someone will quickly recognise.
>
> Alex
>
> -----Original Message-----
> From: Users [mailto:users-bounces at lists.opensips.org <mailto:users-bounces at lists.opensips.org> ] On Behalf Of Mikhail
> Sent: Saturday, 20 April 2019 8:17 PM
> To: users at lists.opensips.org <mailto:users at lists.opensips.org> 
> Subject: [OpenSIPS-Users] call_center module issues
>
> Hello!
>
> I'm trying to setup call_center module for the first time and found the following problems:
>
>
> #1. When a call is in the queue and waiting for the free agent, opensips
> makes a call to a media server and caller hear music - that's is ok,
>
> but when a free agent found and opensips is calling to him, the call to
> mediaserver is ended and caller hear nothing.
>
> If agent did not answer, opensips sets up a new call to mediaserver.
>
> This is very strange behavior, because normally the caller, while he is
> in queue, should hear music without interrupt  until one of the agents
> answer the call. Exactly answer, but not ringing.
>
>
> #2. After the agent answer the call it's not possible to put call on
> hold, both agent and caller can't do it. In sip dialog there is a "400
> Not Acceptable"
>
>
> Of course it's possible that I made a wrong logic in opensips config,
> anyway Is this behavior was hardcoded in call_center module? How to fix it?
>
>
> Mikhail Laba
>
>
>
> _______________________________________________
> Users mailing list
> Users at lists.opensips.org <mailto:Users at lists.opensips.org> 
> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>
>
> _______________________________________________
> Users mailing list
> Users at lists.opensips.org <mailto:Users at lists.opensips.org> 
> http://lists.opensips.org/cgi-bin/mailman/listinfo/users

_______________________________________________
Users mailing list
Users at lists.opensips.org <mailto:Users at lists.opensips.org> 
http://lists.opensips.org/cgi-bin/mailman/listinfo/users

-- 

Regards,

 

David Villasmil

email: david.villasmil.work at gmail.com <mailto:david.villasmil.work at gmail.com> 

phone: +34669448337

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.opensips.org/pipermail/users/attachments/20190421/877e8cf2/attachment.html>