[OpenSIPS-Users] Debug Assistance (All the gateways are disabled)

[Callum Guy]

Hi Bogdan/Brian,

It was a false alarm I am afraid and the fault was external to OpenSIPs
however the error message did throw me off the scent of the fault for a
while!

The configuration file used on the affected instance of OpenSIPs relies on
an external web service to handle some routing scenarios. This component
was running slow on the day in question which caused occupation of all
OpenSIPs threads and a backlog of messages was created. We plan on
designing the reliance on this service out of the system in our next
release.

Apologies for the delayed response - I missed your initial reply.

Best Regards,

Callum

On Wed, Nov 29, 2017 at 11:42 PM Brian : <brians at iptel.co> wrote:

> Dns resolution issue? Do you use IPs or hostnames for your drouting
> gateways?
>
> On Monday, November 27, 2017, Callum Guy <callum.guy at x-on.co.uk> wrote:
>
>> Hi All,
>>
>> This morning one of our OpenSIPs instances (2.1.4 (x86_64/linux)) had an
>> issue that lasted around a minute, I'm trying to establish cause and
>> wondered if anyone would be able to offer suggestions based on our log
>> output. At the time of the issue the server was receiving around genuine 80
>> calls per second however some did not get timely responses (took ~2.5
>> seconds) which caused the requests to fail.
>>
>> The following log messages represent the start and end of the failure
>> period:
>>
>> 2017-11-27 08:00:21  ERROR:drouting:route2_carrier: All the gateways are
>> disabled
>> 2017-11-27 08:00:21  ERROR:drouting:route2_carrier: All the gateways are
>> disabled
>> 2017-11-27 08:00:21  ERROR:drouting:route2_carrier: All the gateways are
>> disabled
>> 2017-11-27 08:00:21  CRITICAL:core:mk_proxy: could not resolve hostname:
>> "internal.address"
>> 2017-11-27 08:00:21  ERROR:tm:uri2proxy: bad host name in URI
>> <sip:441767300000 at internal.address>
>> 2017-11-27 08:00:21  ERROR:tm:t_forward_nonack: failure to add branches
>> 2017-11-27 08:00:21  ERROR:rtpproxy:force_rtp_proxy_body: incorrect port
>> 0 in reply from rtp proxy
>> 2017-11-27 08:00:21  CRITICAL:core:mk_proxy: could not resolve hostname:
>> "internal.address"
>> 2017-11-27 08:00:21  ERROR:tm:uri2proxy: bad host name in URI
>> <sip:442083400000 at internal.address  >
>> ...
>> 2017-11-27 08:01:17  CRITICAL:core:mk_proxy: could not resolve hostname:
>> "internal.address"
>> 2017-11-27 08:01:17  ERROR:tm:uri2proxy: bad host name in URI
>> <sip:441216100000 at internal.address  >
>> 2017-11-27 08:01:17  ERROR:tm:t_forward_nonack: failure to add branches
>>
>> Where the logs state internal.address these are normal and correct
>> domains which have been redacted.
>>
>> Is anyone able to offer any advice on how to interpret those messages? In
>> particular the initial messages "All the gateways are disabled" seem
>> like a good lead however I am unclear how to interpret these.
>>
>> Any advice would be greatly appreciated.
>>
>> Many thanks,
>>
>> Callum
>> --
>> Callum Guy
>> Head of Information Security
>> X-on
>>
>>
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-- 
Callum Guy
Head of Information Security
X-on

-- 



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<https://www.linkedin.com/company/x-on>   <https://www.facebook.com/XonTel> 
  <https://twitter.com/xonuk> * 
X-on is a trading name of Storacall Technology Ltd a limited company 
registered in England and Wales.
Registered Office : Avaland House, 110 London Road, Apsley, Hemel 
Hempstead, Herts, HP3 9SD. Company Registration No. 2578478.
The information in this e-mail is confidential and for use by the 
addressee(s) only. If you are not the intended recipient, please notify 
X-on immediately on +44(0)333 332 0000 and delete the
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or opinions expressed by an individual
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