[OpenSIPS-Users] Call Center function cc_handle_call and the Dispatcher module
hunterj91 at hotmail.com
Mon Aug 7 11:18:01 EDT 2017
Hope you are well, and thanks for the reply.
Sorry let me try and explain.
I have built a hosted solution using opensips and freeswitch, and in normal operation, a call hits opensips, routes to freeswitch for media resources, then routes back to opensips for termination.
I do this via dispatcher, so I can load balance across multiple freeswitch servers.
I want to introduce call queuing into the mix, so looking at the best way to add this to the flow, so I assume I could insert when the call routes back from freeswitch into opensips for termination to the agent, which would make sense?
That way I can still use dispatcher on the ingress side, and engage call center for queuing when the call comes back from freeswitch?
Does that make sense?
From: Bogdan-Andrei Iancu <bogdan at opensips.org>
Sent: 07 August 2017 13:49
To: OpenSIPS users mailling list; Jonathan Hunter
Subject: Re: [OpenSIPS-Users] Call Center function cc_handle_call and the Dispatcher module
I think there is a conflict here, as you are trying to use together modules doing different routing algorithms.
* call center - it does its own routing by picking up the available agents.
* dispatcher - picks up a destination based on hashing.
Or maybe it is not clear for me what you want to use dispatcher for.
OpenSIPS Founder and Developer
OpenSIPS Bootcamp 2017, Houston, US
Home — OpenSIPS Solutions<http://www.opensips-solutions.com/>
OpenSIPS is a mature Open Source implementation of a SIP server. OpenSIPS is more than a SIP proxy/router as it includes application-level functionalities.
On 08/05/2017 05:32 PM, Jonathan Hunter wrote:
We currently use the dispatcher module, and the ds_select_dst function to load balance calls to multiple freeswitch servers.
I am now implementing the call_center module, and using the function cc_handle_call to enter the call into the control of the module.
Is it possible once that function is engaged to use the dispatcher functions for load balancing or is it a question of when you call the function?
As I still want there to be resilience when using this function (apologies if I am misunderstanding the configuration).
Users mailing list
Users at lists.opensips.org<mailto:Users at lists.opensips.org>
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the Users