[OpenSIPS-Users] opensips 2.1 call_center queue position

Bogdan-Andrei Iancu bogdan at opensips.org
Mon Nov 7 16:15:25 CET 2016


Hi Jonathan,

Please revert the prev patch and try this new one - hopefully it will 
fix the crash.

Thanks and regards,

Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com

On 06.11.2016 18:50, Jonathan Hunter wrote:
>
> Hi Bogdan,
>
>
> Sorry for the delay.
>
>
> I installed directly via make install, not via packages.
>
>
> Jon
>
>
>
> ------------------------------------------------------------------------
> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
> *Sent:* 03 November 2016 10:39
> *To:* Jonathan Hunter; OpenSIPS users mailling list
> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
> Hi Jonathan,
>
> Have you installed OpenSIPS via packages ? or directly via "make 
> install" ?
>
> Regards,
> Bogdan-Andrei Iancu
> OpenSIPS Founder and Developer
> http://www.opensips-solutions.com
> Home — OpenSIPS Solutions <http://www.opensips-solutions.com/>
> www.opensips-solutions.com
> OpenSIPS is a mature Open Source implementation of a SIP server. 
> OpenSIPS is more than a SIP proxy/router as it includes 
> application-level functionalities.
>
>
> On 02.11.2016 11:33, Jonathan Hunter wrote:
>>
>> Hi Bogdan,
>>
>>
>> I am getting the core dumps, but containing no symbol tables, so I 
>> presume I need to recompile with debug flags enabled?
>>
>>
>> Core was generated by `/usr/local/sbin/opensips -P 
>> /var/run/opensips.pid'.
>> Program terminated with signal 11, Segmentation fault.
>> #0  0x00000000004ed7fb in ?? ()
>> "/core.24882" is a core file.
>> Please specify an executable to debug.
>> (gdb) bt full
>> #0  0x00000000004ed7fb in ?? ()
>> No symbol table info available.
>> #1  0x00007f6af7604468 in ?? ()
>> No symbol table info available.
>> #2  0x000000000000001a in ?? ()
>> No symbol table info available.
>> #3  0x0000000000000000 in ?? ()
>> No symbol table info available.
>>
>>
>>
>> I installed 2.1 from sources, so whats the best way to do this?
>>
>>
>> thanks
>>
>>
>> Jon
>>
>>
>> ------------------------------------------------------------------------
>> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
>> *Sent:* 02 November 2016 08:09
>> *To:* Jonathan Hunter; OpenSIPS users mailling list
>> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
>> For sure it is a patch issue. if you have a backtrace, it will useful.
>>
>> Thanks,
>> Bogdan-Andrei Iancu
>> OpenSIPS Founder and Developer
>> http://www.opensips-solutions.com
>> Home — OpenSIPS Solutions <http://www.opensips-solutions.com/>
>> www.opensips-solutions.com
>> OpenSIPS is a mature Open Source implementation of a SIP server. 
>> OpenSIPS is more than a SIP proxy/router as it includes 
>> application-level functionalities.
>>
>>
>> On 02.11.2016 09:56, Jonathan Hunter wrote:
>>>
>>> Hi Bogdan,
>>>
>>>
>>> Thanks very much for this.
>>>
>>>
>>> I have just applied patch (installed from sources so when to 
>>> call_center module directory and ran patch < call_center_pos.patch) 
>>> then did a recompile.
>>>
>>>
>>> However when I now route to the call center (cc_handle_call) it 
>>> generates a core and kills opensips;
>>>
>>>
>>> !!!!user 2000 has Callqueue set so send to Call Queue Route
>>> Nov  2 07:53:42 HPBXProxy1-beta /sbin/opensips[21141]: 
>>> NOTICE:core:io_wait_loop_epoll: EPOLLIN(read) event: epollwait() set 
>>> event EPOLLHUP - connection closed by the remote peer!
>>> Nov  2 07:53:42 HPBXProxy1-beta /sbin/opensips[21141]: 
>>> CRITICAL:core:receive_fd: EOF on 19
>>> Nov  2 07:53:42 HPBXProxy1-beta /sbin/opensips[21112]: 
>>> INFO:core:handle_sigs: child process 21119 exited by a signal 11
>>> Nov  2 07:53:42 HPBXProxy1-beta /sbin/opensips[21112]: 
>>> INFO:core:handle_sigs: core was generated
>>> Nov  2 07:53:42 HPBXProxy1-beta /sbin/opensips[21112]: 
>>> INFO:core:handle_sigs: terminating due to SIGCHLD
>>>
>>>
>>>
>>> Do you need me to backtrace/debug through to get the issue? Or is 
>>> problem how I applied patch?
>>>
>>>
>>> Many thanks
>>>
>>>
>>> Jon
>>>
>>>
>>>
>>> ------------------------------------------------------------------------
>>> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
>>> *Sent:* 01 November 2016 21:44
>>> *To:* Jonathan Hunter; OpenSIPS users mailling list
>>> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
>>> Hi Jonathan,
>>>
>>> Please give it a try to this patch - it is not really tested, but 
>>> when the call is sent the Queue announcement, it should have a 
>>> ";cc_pos=xxx" parameter giving the position is the queue (0 being 
>>> the first to be dispatched to agents).
>>>
>>> Let me know if it works.
>>>
>>> Regards,
>>> Bogdan-Andrei Iancu
>>> OpenSIPS Founder and Developer
>>> http://www.opensips-solutions.com
>>> Home — OpenSIPS Solutions <http://www.opensips-solutions.com/>
>>> www.opensips-solutions.com
>>> OpenSIPS is a mature Open Source implementation of a SIP server. 
>>> OpenSIPS is more than a SIP proxy/router as it includes 
>>> application-level functionalities.
>>>
>>>
>>> On 28.10.2016 15:59, Jonathan Hunter wrote:
>>>>
>>>> Hi Bogdan,
>>>>
>>>>
>>>> Great news, really do appreciate that.
>>>>
>>>>
>>>> Many thanks
>>>>
>>>>
>>>> Jon
>>>>
>>>>
>>>>
>>>> ------------------------------------------------------------------------
>>>> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
>>>> *Sent:* 28 October 2016 12:48
>>>> *To:* Jonathan Hunter; OpenSIPS users mailling list
>>>> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue 
>>>> position
>>>> Hi Jonathan,
>>>>
>>>> No, it is no yet available. Give me couple of days and I will make 
>>>> a patch for it.
>>>>
>>>> Best regards,
>>>> Bogdan-Andrei Iancu
>>>> OpenSIPS Founder and Developer
>>>> http://www.opensips-solutions.com
>>>> Home — OpenSIPS Solutions <http://www.opensips-solutions.com/>
>>>> www.opensips-solutions.com
>>>> OpenSIPS is a mature Open Source implementation of a SIP server. 
>>>> OpenSIPS is more than a SIP proxy/router as it includes 
>>>> application-level functionalities.
>>>>
>>>>
>>>> On 25.10.2016 19:22, Jonathan Hunter wrote:
>>>>>
>>>>> Hi Bogdan,
>>>>>
>>>>>
>>>>> Sorry cant recall If I replied to this.
>>>>>
>>>>>
>>>>> Is cc_pos available now to extract from the module?
>>>>>
>>>>>
>>>>> Thats the only thing I need then I can implement call center which 
>>>>> I think will be much more scale-able than the other approach I am 
>>>>> using with FreeSWITCH, I would use that just for announcements.
>>>>>
>>>>>
>>>>> Any response/help appreciated.
>>>>>
>>>>>
>>>>> Jon
>>>>>
>>>>>
>>>>>
>>>>> ------------------------------------------------------------------------
>>>>> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
>>>>> *Sent:* 13 October 2016 10:59
>>>>> *To:* Jonathan Hunter; OpenSIPS users mailling list
>>>>> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue 
>>>>> position
>>>>> Hi Jonathan,
>>>>>
>>>>> No, currently this is not possible. I was trying to envision a 
>>>>> solution for your need.
>>>>>
>>>>> But, checking the code, it is really difficult to add the headers 
>>>>> to the INVITEs originated by OpenSIPS (via the B2BUA), as we need 
>>>>> some flexibility (different headers to different INVITEs belonging 
>>>>> to the same B2B scenario , and even more, we need to traverse 
>>>>> couple of internal APIs - to propagate the hdrs from Call center 
>>>>> module all the way to TM).
>>>>>
>>>>> So, a simpler approach may be to add such extra info as URI params 
>>>>> to the RURI. Like if you have the RURI 
>>>>> "sip:queue at 192.168.1.10:5060" for the queue/waiting playback, the 
>>>>> RURI in the INVITE to the media server will look like : 
>>>>> sip:queue at 192.168.1.10:5060;cc_eta=40;cc_pos=10 - cc_eta being the 
>>>>> estimated time to wait in seconds and cc_pos the position in the 
>>>>> queue.
>>>>>
>>>>> What do you think of this ?
>>>>>
>>>>> Regards,
>>>>> Bogdan-Andrei Iancu
>>>>> OpenSIPS Founder and Developer
>>>>> http://www.opensips-solutions.com
>>>>> On 12.10.2016 17:21, Jonathan Hunter wrote:
>>>>>> Hi Bogdan,
>>>>>>
>>>>>> Yes being able to grab the queue position would be perfect.
>>>>>>
>>>>>> Is that possible?
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> Jon
>>>>>>
>>>>>> ------------------------------------------------------------------------
>>>>>> Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
>>>>>> To: hunterj91 at hotmail.com; users at lists.opensips.org
>>>>>> From: bogdan at opensips.org
>>>>>> Date: Wed, 12 Oct 2016 15:42:43 +0300
>>>>>>
>>>>>> Hi Jonathan,
>>>>>>
>>>>>> When a call is mapped to a flow / queue (before playing the 
>>>>>> welcome message), we know the ETA (estimated time to wait) and 
>>>>>> when is placed in the queue (before playing the queuing) we 
>>>>>> internally know the position in the queue.
>>>>>>
>>>>>> Would it help to have the position in the queue placed into a 
>>>>>> custome SIP header, when sending the INVITE to the message_queue 
>>>>>> URL ? or to the welcome message ?
>>>>>>
>>>>>> Regards,
>>>>>> Bogdan-Andrei Iancu
>>>>>> OpenSIPS Founder and Developer
>>>>>> http://www.opensips-solutions.com
>>>>>> On 12.10.2016 12:06, Jonathan Hunter wrote:
>>>>>>
>>>>>>     Hello Bogdan,
>>>>>>
>>>>>>     Thanks for the response.
>>>>>>
>>>>>>     In terms of my question, with a number of queuing platforms,
>>>>>>     they have the capability to tell the caller, what position
>>>>>>     they are in , and when they are likely to be answered.
>>>>>>
>>>>>>     I just wondered if this logic was already within the module,
>>>>>>     or if I would need to use an external code/script to
>>>>>>     facilitate this function?
>>>>>>
>>>>>>     As I presume call_center tracks the number of calls currently
>>>>>>     in a queue ? I would then want to be able to extract that
>>>>>>     information, and if a caller was for example in 3rd place in
>>>>>>     a queue, I could inject the relevant audio from freeswitch to
>>>>>>     tell them their current position?
>>>>>>
>>>>>>     Does that make sense? :)   Just wanted to know if its
>>>>>>     something this module can do?
>>>>>>
>>>>>>     Thanks
>>>>>>
>>>>>>     Jon
>>>>>>
>>>>>>     ------------------------------------------------------------------------
>>>>>>     Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue
>>>>>>     position
>>>>>>     To: users at lists.opensips.org
>>>>>>     <mailto:users at lists.opensips.org>; hunterj91 at hotmail.com
>>>>>>     <mailto:hunterj91 at hotmail.com>
>>>>>>     From: bogdan at opensips.org <mailto:bogdan at opensips.org>
>>>>>>     Date: Wed, 12 Oct 2016 11:23:45 +0300
>>>>>>
>>>>>>     Hello Jon,
>>>>>>
>>>>>>     The message_queue is a SIP URI pointing to an audio
>>>>>>     announcement to play to roll of the waiting/in-queue
>>>>>>     playback. This needs to be an announcements that never ends
>>>>>>     (from the perspective of the media server); only the the
>>>>>>     OpenSIPS Queue may terminate the playback, when it decides to
>>>>>>     take out the call from waiting and to deliver it to an agent.
>>>>>>
>>>>>>     As for your question, I'm not sure I understand what you mean
>>>>>>     by "inject a message with queue position for the caller in
>>>>>>     question" - could you detail please ?
>>>>>>
>>>>>>     Regards,
>>>>>>
>>>>>>     Bogdan-Andrei Iancu
>>>>>>     OpenSIPS Founder and Developer
>>>>>>     http://www.opensips-solutions.com
>>>>>>
>>>>>>     On 11.10.2016 13:36, Jonathan Hunter wrote:
>>>>>>
>>>>>>         Hi guys,
>>>>>>
>>>>>>         I have implemented an opensips/freeswitch environment,
>>>>>>         and I wish to add call queues to it, and I like the look
>>>>>>         of call_center, so just checking this out in comparison
>>>>>>         to mod_callcenter in FS world.
>>>>>>
>>>>>>         My main question is if using the call_center module if
>>>>>>         you can inject a message with queue position for the
>>>>>>         caller in question, as I cant see that in documentation,
>>>>>>         I only see message_queue which I assume could be used to
>>>>>>         report the callers position, but just wondered if anyone
>>>>>>         has done this and if they could give me some tips as to
>>>>>>         if possible?
>>>>>>
>>>>>>         Many thanks
>>>>>>
>>>>>>         Jon
>>>>>>
>>>>>>
>>>>>>         _______________________________________________
>>>>>>         Users mailing list
>>>>>>         Users at lists.opensips.org <mailto:Users at lists.opensips.org>
>>>>>>         http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
>

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