[OpenSIPS-Users] opensips 2.1 call_center queue position

Bogdan-Andrei Iancu bogdan at opensips.org
Thu Nov 3 11:39:42 CET 2016


Hi Jonathan,

Have you installed OpenSIPS via packages ? or directly via "make install" ?

Regards,

Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com

On 02.11.2016 11:33, Jonathan Hunter wrote:
>
> Hi Bogdan,
>
>
> I am getting the core dumps, but containing no symbol tables, so I 
> presume I need to recompile with debug flags enabled?
>
>
> Core was generated by `/usr/local/sbin/opensips -P /var/run/opensips.pid'.
> Program terminated with signal 11, Segmentation fault.
> #0  0x00000000004ed7fb in ?? ()
> "/core.24882" is a core file.
> Please specify an executable to debug.
> (gdb) bt full
> #0  0x00000000004ed7fb in ?? ()
> No symbol table info available.
> #1  0x00007f6af7604468 in ?? ()
> No symbol table info available.
> #2  0x000000000000001a in ?? ()
> No symbol table info available.
> #3  0x0000000000000000 in ?? ()
> No symbol table info available.
>
>
>
> I installed 2.1 from sources, so whats the best way to do this?
>
>
> thanks
>
>
> Jon
>
>
> ------------------------------------------------------------------------
> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
> *Sent:* 02 November 2016 08:09
> *To:* Jonathan Hunter; OpenSIPS users mailling list
> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
> For sure it is a patch issue. if you have a backtrace, it will useful.
>
> Thanks,
> Bogdan-Andrei Iancu
> OpenSIPS Founder and Developer
> http://www.opensips-solutions.com
> Home — OpenSIPS Solutions <http://www.opensips-solutions.com/>
> www.opensips-solutions.com
> OpenSIPS is a mature Open Source implementation of a SIP server. 
> OpenSIPS is more than a SIP proxy/router as it includes 
> application-level functionalities.
>
>
> On 02.11.2016 09:56, Jonathan Hunter wrote:
>>
>> Hi Bogdan,
>>
>>
>> Thanks very much for this.
>>
>>
>> I have just applied patch (installed from sources so when to 
>> call_center module directory and ran patch < call_center_pos.patch) 
>> then did a recompile.
>>
>>
>> However when I now route to the call center (cc_handle_call) it 
>> generates a core and kills opensips;
>>
>>
>> !!!!user 2000 has Callqueue set so send to Call Queue Route
>> Nov  2 07:53:42 HPBXProxy1-beta /sbin/opensips[21141]: 
>> NOTICE:core:io_wait_loop_epoll: EPOLLIN(read) event: epollwait() set 
>> event EPOLLHUP - connection closed by the remote peer!
>> Nov  2 07:53:42 HPBXProxy1-beta /sbin/opensips[21141]: 
>> CRITICAL:core:receive_fd: EOF on 19
>> Nov  2 07:53:42 HPBXProxy1-beta /sbin/opensips[21112]: 
>> INFO:core:handle_sigs: child process 21119 exited by a signal 11
>> Nov  2 07:53:42 HPBXProxy1-beta /sbin/opensips[21112]: 
>> INFO:core:handle_sigs: core was generated
>> Nov  2 07:53:42 HPBXProxy1-beta /sbin/opensips[21112]: 
>> INFO:core:handle_sigs: terminating due to SIGCHLD
>>
>>
>>
>> Do you need me to backtrace/debug through to get the issue? Or is 
>> problem how I applied patch?
>>
>>
>> Many thanks
>>
>>
>> Jon
>>
>>
>>
>> ------------------------------------------------------------------------
>> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
>> *Sent:* 01 November 2016 21:44
>> *To:* Jonathan Hunter; OpenSIPS users mailling list
>> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
>> Hi Jonathan,
>>
>> Please give it a try to this patch - it is not really tested, but 
>> when the call is sent the Queue announcement, it should have a 
>> ";cc_pos=xxx" parameter giving the position is the queue (0 being the 
>> first to be dispatched to agents).
>>
>> Let me know if it works.
>>
>> Regards,
>> Bogdan-Andrei Iancu
>> OpenSIPS Founder and Developer
>> http://www.opensips-solutions.com
>> Home — OpenSIPS Solutions <http://www.opensips-solutions.com/>
>> www.opensips-solutions.com
>> OpenSIPS is a mature Open Source implementation of a SIP server. 
>> OpenSIPS is more than a SIP proxy/router as it includes 
>> application-level functionalities.
>>
>>
>> On 28.10.2016 15:59, Jonathan Hunter wrote:
>>>
>>> Hi Bogdan,
>>>
>>>
>>> Great news, really do appreciate that.
>>>
>>>
>>> Many thanks
>>>
>>>
>>> Jon
>>>
>>>
>>>
>>> ------------------------------------------------------------------------
>>> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
>>> *Sent:* 28 October 2016 12:48
>>> *To:* Jonathan Hunter; OpenSIPS users mailling list
>>> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
>>> Hi Jonathan,
>>>
>>> No, it is no yet available. Give me couple of days and I will make a 
>>> patch for it.
>>>
>>> Best regards,
>>> Bogdan-Andrei Iancu
>>> OpenSIPS Founder and Developer
>>> http://www.opensips-solutions.com
>>> Home — OpenSIPS Solutions <http://www.opensips-solutions.com/>
>>> www.opensips-solutions.com
>>> OpenSIPS is a mature Open Source implementation of a SIP server. 
>>> OpenSIPS is more than a SIP proxy/router as it includes 
>>> application-level functionalities.
>>>
>>>
>>> On 25.10.2016 19:22, Jonathan Hunter wrote:
>>>>
>>>> Hi Bogdan,
>>>>
>>>>
>>>> Sorry cant recall If I replied to this.
>>>>
>>>>
>>>> Is cc_pos available now to extract from the module?
>>>>
>>>>
>>>> Thats the only thing I need then I can implement call center which 
>>>> I think will be much more scale-able than the other approach I am 
>>>> using with FreeSWITCH, I would use that just for announcements.
>>>>
>>>>
>>>> Any response/help appreciated.
>>>>
>>>>
>>>> Jon
>>>>
>>>>
>>>>
>>>> ------------------------------------------------------------------------
>>>> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
>>>> *Sent:* 13 October 2016 10:59
>>>> *To:* Jonathan Hunter; OpenSIPS users mailling list
>>>> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue 
>>>> position
>>>> Hi Jonathan,
>>>>
>>>> No, currently this is not possible. I was trying to envision a 
>>>> solution for your need.
>>>>
>>>> But, checking the code, it is really difficult to add the headers 
>>>> to the INVITEs originated by OpenSIPS (via the B2BUA), as we need 
>>>> some flexibility (different headers to different INVITEs belonging 
>>>> to the same B2B scenario , and even more, we need to traverse 
>>>> couple of internal APIs - to propagate the hdrs from Call center 
>>>> module all the way to TM).
>>>>
>>>> So, a simpler approach may be to add such extra info as URI params 
>>>> to the RURI. Like if you have the RURI 
>>>> "sip:queue at 192.168.1.10:5060" for the queue/waiting playback, the 
>>>> RURI in the INVITE to the media server will look like : 
>>>> sip:queue at 192.168.1.10:5060;cc_eta=40;cc_pos=10 - cc_eta being the 
>>>> estimated time to wait in seconds and cc_pos the position in the queue.
>>>>
>>>> What do you think of this ?
>>>>
>>>> Regards,
>>>> Bogdan-Andrei Iancu
>>>> OpenSIPS Founder and Developer
>>>> http://www.opensips-solutions.com
>>>> On 12.10.2016 17:21, Jonathan Hunter wrote:
>>>>> Hi Bogdan,
>>>>>
>>>>> Yes being able to grab the queue position would be perfect.
>>>>>
>>>>> Is that possible?
>>>>>
>>>>> Thanks
>>>>>
>>>>> Jon
>>>>>
>>>>> ------------------------------------------------------------------------
>>>>> Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
>>>>> To: hunterj91 at hotmail.com; users at lists.opensips.org
>>>>> From: bogdan at opensips.org
>>>>> Date: Wed, 12 Oct 2016 15:42:43 +0300
>>>>>
>>>>> Hi Jonathan,
>>>>>
>>>>> When a call is mapped to a flow / queue (before playing the 
>>>>> welcome message), we know the ETA (estimated time to wait) and 
>>>>> when is placed in the queue (before playing the queuing) we 
>>>>> internally know the position in the queue.
>>>>>
>>>>> Would it help to have the position in the queue placed into a 
>>>>> custome SIP header, when sending the INVITE to the message_queue 
>>>>> URL ? or to the welcome message ?
>>>>>
>>>>> Regards,
>>>>> Bogdan-Andrei Iancu
>>>>> OpenSIPS Founder and Developer
>>>>> http://www.opensips-solutions.com
>>>>> On 12.10.2016 12:06, Jonathan Hunter wrote:
>>>>>
>>>>>     Hello Bogdan,
>>>>>
>>>>>     Thanks for the response.
>>>>>
>>>>>     In terms of my question, with a number of queuing platforms,
>>>>>     they have the capability to tell the caller, what position
>>>>>     they are in , and when they are likely to be answered.
>>>>>
>>>>>     I just wondered if this logic was already within the module,
>>>>>     or if I would need to use an external code/script to
>>>>>     facilitate this function?
>>>>>
>>>>>     As I presume call_center tracks the number of calls currently
>>>>>     in a queue ? I would then want to be able to extract that
>>>>>     information, and if a caller was for example in 3rd place in a
>>>>>     queue, I could inject the relevant audio from freeswitch to
>>>>>     tell them their current position?
>>>>>
>>>>>     Does that make sense? :)   Just wanted to know if its
>>>>>     something this module can do?
>>>>>
>>>>>     Thanks
>>>>>
>>>>>     Jon
>>>>>
>>>>>     ------------------------------------------------------------------------
>>>>>     Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue
>>>>>     position
>>>>>     To: users at lists.opensips.org
>>>>>     <mailto:users at lists.opensips.org>; hunterj91 at hotmail.com
>>>>>     <mailto:hunterj91 at hotmail.com>
>>>>>     From: bogdan at opensips.org <mailto:bogdan at opensips.org>
>>>>>     Date: Wed, 12 Oct 2016 11:23:45 +0300
>>>>>
>>>>>     Hello Jon,
>>>>>
>>>>>     The message_queue is a SIP URI pointing to an audio
>>>>>     announcement to play to roll of the waiting/in-queue playback.
>>>>>     This needs to be an announcements that never ends (from the
>>>>>     perspective of the media server); only the the OpenSIPS Queue
>>>>>     may terminate the playback, when it decides to take out the
>>>>>     call from waiting and to deliver it to an agent.
>>>>>
>>>>>     As for your question, I'm not sure I understand what you mean
>>>>>     by "inject a message with queue position for the caller in
>>>>>     question" - could you detail please ?
>>>>>
>>>>>     Regards,
>>>>>
>>>>>     Bogdan-Andrei Iancu
>>>>>     OpenSIPS Founder and Developer
>>>>>     http://www.opensips-solutions.com
>>>>>
>>>>>     On 11.10.2016 13:36, Jonathan Hunter wrote:
>>>>>
>>>>>         Hi guys,
>>>>>
>>>>>         I have implemented an opensips/freeswitch environment, and
>>>>>         I wish to add call queues to it, and I like the look of
>>>>>         call_center, so just checking this out in comparison to
>>>>>         mod_callcenter in FS world.
>>>>>
>>>>>         My main question is if using the call_center module if you
>>>>>         can inject a message with queue position for the caller in
>>>>>         question, as I cant see that in documentation, I only see
>>>>>         message_queue which I assume could be used to report the
>>>>>         callers position, but just wondered if anyone has done
>>>>>         this and if they could give me some tips as to if possible?
>>>>>
>>>>>         Many thanks
>>>>>
>>>>>         Jon
>>>>>
>>>>>
>>>>>         _______________________________________________
>>>>>         Users mailing list
>>>>>         Users at lists.opensips.org <mailto:Users at lists.opensips.org>
>>>>>         http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>>
>>>>>
>>>>>
>>>>
>>>
>>
>

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