[OpenSIPS-Users] opensips 2.1 call_center queue position
Bogdan-Andrei Iancu
bogdan at opensips.org
Wed Nov 2 09:09:45 CET 2016
For sure it is a patch issue. if you have a backtrace, it will useful.
Thanks,
Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com
On 02.11.2016 09:56, Jonathan Hunter wrote:
>
> Hi Bogdan,
>
>
> Thanks very much for this.
>
>
> I have just applied patch (installed from sources so when to
> call_center module directory and ran patch < call_center_pos.patch)
> then did a recompile.
>
>
> However when I now route to the call center (cc_handle_call) it
> generates a core and kills opensips;
>
>
> !!!!user 2000 has Callqueue set so send to Call Queue Route
> Nov 2 07:53:42 HPBXProxy1-beta /sbin/opensips[21141]:
> NOTICE:core:io_wait_loop_epoll: EPOLLIN(read) event: epollwait() set
> event EPOLLHUP - connection closed by the remote peer!
> Nov 2 07:53:42 HPBXProxy1-beta /sbin/opensips[21141]:
> CRITICAL:core:receive_fd: EOF on 19
> Nov 2 07:53:42 HPBXProxy1-beta /sbin/opensips[21112]:
> INFO:core:handle_sigs: child process 21119 exited by a signal 11
> Nov 2 07:53:42 HPBXProxy1-beta /sbin/opensips[21112]:
> INFO:core:handle_sigs: core was generated
> Nov 2 07:53:42 HPBXProxy1-beta /sbin/opensips[21112]:
> INFO:core:handle_sigs: terminating due to SIGCHLD
>
>
>
> Do you need me to backtrace/debug through to get the issue? Or is
> problem how I applied patch?
>
>
> Many thanks
>
>
> Jon
>
>
>
> ------------------------------------------------------------------------
> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
> *Sent:* 01 November 2016 21:44
> *To:* Jonathan Hunter; OpenSIPS users mailling list
> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
> Hi Jonathan,
>
> Please give it a try to this patch - it is not really tested, but when
> the call is sent the Queue announcement, it should have a
> ";cc_pos=xxx" parameter giving the position is the queue (0 being the
> first to be dispatched to agents).
>
> Let me know if it works.
>
> Regards,
> Bogdan-Andrei Iancu
> OpenSIPS Founder and Developer
> http://www.opensips-solutions.com
> Home — OpenSIPS Solutions <http://www.opensips-solutions.com/>
> www.opensips-solutions.com
> OpenSIPS is a mature Open Source implementation of a SIP server.
> OpenSIPS is more than a SIP proxy/router as it includes
> application-level functionalities.
>
>
> On 28.10.2016 15:59, Jonathan Hunter wrote:
>>
>> Hi Bogdan,
>>
>>
>> Great news, really do appreciate that.
>>
>>
>> Many thanks
>>
>>
>> Jon
>>
>>
>>
>> ------------------------------------------------------------------------
>> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
>> *Sent:* 28 October 2016 12:48
>> *To:* Jonathan Hunter; OpenSIPS users mailling list
>> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
>> Hi Jonathan,
>>
>> No, it is no yet available. Give me couple of days and I will make a
>> patch for it.
>>
>> Best regards,
>> Bogdan-Andrei Iancu
>> OpenSIPS Founder and Developer
>> http://www.opensips-solutions.com
>> Home — OpenSIPS Solutions <http://www.opensips-solutions.com/>
>> www.opensips-solutions.com
>> OpenSIPS is a mature Open Source implementation of a SIP server.
>> OpenSIPS is more than a SIP proxy/router as it includes
>> application-level functionalities.
>>
>>
>> On 25.10.2016 19:22, Jonathan Hunter wrote:
>>>
>>> Hi Bogdan,
>>>
>>>
>>> Sorry cant recall If I replied to this.
>>>
>>>
>>> Is cc_pos available now to extract from the module?
>>>
>>>
>>> Thats the only thing I need then I can implement call center which I
>>> think will be much more scale-able than the other approach I am
>>> using with FreeSWITCH, I would use that just for announcements.
>>>
>>>
>>> Any response/help appreciated.
>>>
>>>
>>> Jon
>>>
>>>
>>>
>>> ------------------------------------------------------------------------
>>> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
>>> *Sent:* 13 October 2016 10:59
>>> *To:* Jonathan Hunter; OpenSIPS users mailling list
>>> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
>>> Hi Jonathan,
>>>
>>> No, currently this is not possible. I was trying to envision a
>>> solution for your need.
>>>
>>> But, checking the code, it is really difficult to add the headers to
>>> the INVITEs originated by OpenSIPS (via the B2BUA), as we need some
>>> flexibility (different headers to different INVITEs belonging to the
>>> same B2B scenario , and even more, we need to traverse couple of
>>> internal APIs - to propagate the hdrs from Call center module all
>>> the way to TM).
>>>
>>> So, a simpler approach may be to add such extra info as URI params
>>> to the RURI. Like if you have the RURI "sip:queue at 192.168.1.10:5060"
>>> for the queue/waiting playback, the RURI in the INVITE to the media
>>> server will look like :
>>> sip:queue at 192.168.1.10:5060;cc_eta=40;cc_pos=10 - cc_eta being the
>>> estimated time to wait in seconds and cc_pos the position in the queue.
>>>
>>> What do you think of this ?
>>>
>>> Regards,
>>> Bogdan-Andrei Iancu
>>> OpenSIPS Founder and Developer
>>> http://www.opensips-solutions.com
>>> On 12.10.2016 17:21, Jonathan Hunter wrote:
>>>> Hi Bogdan,
>>>>
>>>> Yes being able to grab the queue position would be perfect.
>>>>
>>>> Is that possible?
>>>>
>>>> Thanks
>>>>
>>>> Jon
>>>>
>>>> ------------------------------------------------------------------------
>>>> Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
>>>> To: hunterj91 at hotmail.com; users at lists.opensips.org
>>>> From: bogdan at opensips.org
>>>> Date: Wed, 12 Oct 2016 15:42:43 +0300
>>>>
>>>> Hi Jonathan,
>>>>
>>>> When a call is mapped to a flow / queue (before playing the welcome
>>>> message), we know the ETA (estimated time to wait) and when is
>>>> placed in the queue (before playing the queuing) we internally know
>>>> the position in the queue.
>>>>
>>>> Would it help to have the position in the queue placed into a
>>>> custome SIP header, when sending the INVITE to the message_queue
>>>> URL ? or to the welcome message ?
>>>>
>>>> Regards,
>>>> Bogdan-Andrei Iancu
>>>> OpenSIPS Founder and Developer
>>>> http://www.opensips-solutions.com
>>>> On 12.10.2016 12:06, Jonathan Hunter wrote:
>>>>
>>>> Hello Bogdan,
>>>>
>>>> Thanks for the response.
>>>>
>>>> In terms of my question, with a number of queuing platforms,
>>>> they have the capability to tell the caller, what position they
>>>> are in , and when they are likely to be answered.
>>>>
>>>> I just wondered if this logic was already within the module, or
>>>> if I would need to use an external code/script to facilitate
>>>> this function?
>>>>
>>>> As I presume call_center tracks the number of calls currently
>>>> in a queue ? I would then want to be able to extract that
>>>> information, and if a caller was for example in 3rd place in a
>>>> queue, I could inject the relevant audio from freeswitch to
>>>> tell them their current position?
>>>>
>>>> Does that make sense? :) Just wanted to know if its something
>>>> this module can do?
>>>>
>>>> Thanks
>>>>
>>>> Jon
>>>>
>>>> ------------------------------------------------------------------------
>>>> Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue
>>>> position
>>>> To: users at lists.opensips.org <mailto:users at lists.opensips.org>;
>>>> hunterj91 at hotmail.com <mailto:hunterj91 at hotmail.com>
>>>> From: bogdan at opensips.org <mailto:bogdan at opensips.org>
>>>> Date: Wed, 12 Oct 2016 11:23:45 +0300
>>>>
>>>> Hello Jon,
>>>>
>>>> The message_queue is a SIP URI pointing to an audio
>>>> announcement to play to roll of the waiting/in-queue playback.
>>>> This needs to be an announcements that never ends (from the
>>>> perspective of the media server); only the the OpenSIPS Queue
>>>> may terminate the playback, when it decides to take out the
>>>> call from waiting and to deliver it to an agent.
>>>>
>>>> As for your question, I'm not sure I understand what you mean
>>>> by "inject a message with queue position for the caller in
>>>> question" - could you detail please ?
>>>>
>>>> Regards,
>>>>
>>>> Bogdan-Andrei Iancu
>>>> OpenSIPS Founder and Developer
>>>> http://www.opensips-solutions.com
>>>>
>>>> On 11.10.2016 13:36, Jonathan Hunter wrote:
>>>>
>>>> Hi guys,
>>>>
>>>> I have implemented an opensips/freeswitch environment, and
>>>> I wish to add call queues to it, and I like the look of
>>>> call_center, so just checking this out in comparison to
>>>> mod_callcenter in FS world.
>>>>
>>>> My main question is if using the call_center module if you
>>>> can inject a message with queue position for the caller in
>>>> question, as I cant see that in documentation, I only see
>>>> message_queue which I assume could be used to report the
>>>> callers position, but just wondered if anyone has done this
>>>> and if they could give me some tips as to if possible?
>>>>
>>>> Many thanks
>>>>
>>>> Jon
>>>>
>>>>
>>>> _______________________________________________
>>>> Users mailing list
>>>> Users at lists.opensips.org <mailto:Users at lists.opensips.org>
>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>
>>>>
>>>>
>>>
>>
>
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